Navvis
  • 09-Aug-2017 to 08-Oct-2017 (CST)
  • IT
  • HI, USA
  • Full Time

About Us:

Navvis, the healthcare growth and diversification company, is leading the charge to partner with organizations across America to transform healthcare. Our approach is totally different in that it enables volume-based growth through value-based performance, unlocking economic strength to drive transformation. We combine the right strategies with operational excellence, supported by an integrated technology platform, that creates a growth services organization for our partners in healthcare. We design, build, and manage uniquely deployed payment models, care delivery transformation systems, and physician alignment strategies, helping our healthcare partners deliver on their missions, expand their margins, and thrive in their markets.  www.navvishealthcare.com

Position Summary:

The Help Desk Specialist will be customer oriented and provide technical support to users in an efficient and accurate manner. The Help Desk Specialist will serve as Navvis's front line to solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the Navvis.

Position Responsibilities:

  • Provide first level contact and convey resolutions to customer issues.
  • Properly escalate unresolved queries to the next level of support.
  • Track, route and redirect problems to correct resources.
  • Update customer data and produce activity reports.
  • Walk customers through problem solving process.
  • Follow up with customers, provide feedback and see problems through to resolution.
  • Utilize excellent customer service skills and exceed customers' expectations.
  • Ensure proper recording, documentation and closure.
  • Recommended procedure modifications or improvements.
  • Preserve and grow your knowledge of help desk procedures, products and services.
  • Other duties as assigned

Preferred Qualifications:

  • 2-3 years proven working experience in providing help desk support.
  • Proficiency in English
  • Working knowledge of help desk software, databases and remote control.
  • Strong client-facing and communication skills
  • Familiarity with remote desktop applications and help desk software (Freshdesk, Zendesk).
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Proficiency with Microsoft productivity software, including Word, Outlook, PowerPoint, Excel, Skype meetings and SharePoint is strongly preferred. 
  • Knowledge of Microsoft tools, SharePoint, One Note are preferred.    

Degrees/Licensures:

  • BS degree in Information Technology, Computer Science or equivalent
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